Last updated: November 13, 2026
Free delivery
Delivery is free and tracked for all orders in France and the delivery countries offered at checkout.
Delivery times
- Delivery: 5 to 12 business days after your order is confirmed (including processing).
These delivery times are estimates. They may be slightly extended during peak periods (Black Friday, end-of-year holidays) or in the event of circumstances beyond our control. For delivery before Christmas, we recommend ordering before December 10.
Order tracking
Once shipped, you will receive an email with your tracking number. It may take 24 to 72 hours for tracking to become active.
Delivery address
Please double-check your address when placing your order. If you notice an error, contact us as soon as possible before shipping. We cannot be held responsible for a parcel that is not delivered due to an incorrect address.
Late, lost, or damaged parcels
If your parcel has not arrived 20 business days after shipping, or if it arrives damaged, please contact us: we will open an investigation with the carrier and offer you a replacement or a refund. With the "Delivery Protection" option, your lost, stolen, or damaged parcel will be replaced as a priority.
Prices
All prices shown include VAT.